Don't Make Me Wait

Project Info

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Project Description

A chatbot to help people make better decisions about where to go when they have a medical emergency.

Data Story

Medical emergencies are triaged by hospitals depending on the severity of the condition. This affects how long a patient must wait in an emergency department.

We use data from: (Emergency department by Local Health District)
Google APIs

Through a simple chatbot interaction, we help people find the hospital where they are likely to spend the least amount of time waiting to be treated.

As a result we hope to reduce bottlenecks in emergency department waiting rooms.

Evidence of Work



Team DataSets

Hospital Quarterly: Performance of NSW Public Hospitals July-September 2014, 2016, 2017

Data Set

An Emergency Department Patient Flow Model Based on Queueing Theory Principles [Jennifer L. Wiler, MD, MBA, Ehsan Bolandifar, PhD, Richard T. Griffey, MD, MPH, Robert F. Poirier, MD, and Tava Olsen, PhD]

Data Set

Emergency Department waiting times in major NSW hospitals

Data Set



Region: New South Wales


Save Lives With Data

Region: Australia


Chatbots are the Future

Region: New South Wales

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