Team Name:
SPYDERS_V1
Team Members:
SPYDERS_V1
Service Agent is an AI-powered platform that helps Australians easily discover, understand, and access government services at lifeβs most critical moments.
From the birth of a child to the loss of a job, from becoming a carer to recovering from a disaster, Australians often face overwhelming rules, eligibility criteria, and scattered information across multiple agencies. Service Agent cuts through this confusion with a simple, friendly, and inclusive experience.
We nominate Service Agent for the following GovHack challenges:
π Service Agent β Empowering Australians with smarter, simpler, and more transparent access to government services.
Description of Use To find data of Jobless services of NSW.
Description of Use Our project uses the AI Technical Standard as a design guide to make the Services Agent trustworthy and safe. This includes clear explanations of βwhy this answer?β was given, explicit consent for data use, human-in-the-loop escalation (βTalk to a humanβ), and transparent data provenance (showing Data.gov.au and Transparency.gov.au as sources). These measures ensure the assistant is not only functional but also compliant with responsible AI principles.
Description of Use Transparency.gov.au is integrated into our assistant to add context about program funding and outcomes. For example, when JobSeeker Payment is recommended, the AI Agent shows its current funding and performance information from Transparency.gov.au. This gives users a clearer picture of how programs are resourced and builds trust in the results.
Description of Use In our project, https://data.gov.au/ is used to source service information linked to life events (e.g., JobSeeker Payment, Disaster Recovery Payment). When a user tells the AI Agent about their situation (such as losing a job), the assistant queries https://data.gov.au/ datasets to identify relevant programs, eligibility criteria, and official application links.
Go to Challenge | 34 teams have entered this challenge.
