Government Services Challenge

Jurisdiction: Queensland

How might we better understand citizens' transaction preference and behaviours to make Queensland Government services easier to use?

A list of useful Queensland Government open datasets are tagged on (data.qld.gov.au)
There are over 1,500 Queensland Government services
57% of Queenslanders say it is easy to carry out transactions with the Queensland Government
On average Queenslanders access eight Queensland Government services annually
Queensland Government customer channel preferences (57% online, 23% customer service centre, 7% phone, 5% post office, 4% mail)

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Entry: Challenge entry is only available to teams in Queensland.

Dataset Highlight

Customer service centre wait times
https://data.qld.gov.au/dataset/customer-service-centre-wait-times

Transport and motoring customer service centres
https://data.qld.gov.au/dataset/transport-csc

qld.gov.au Google Analytics data (2017/18 FY)
https://data.qld.gov.au/dataset/qld-gov-au-google-analytics-data-2017-18-fy

Whole of Government Survey 2017
https://data.qld.gov.au/dataset/whole-of-government-survey-2017

Challenge Entries

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